Sam Richards starts this important piece on empathy with these words: "What is sociology?" And I tell them, "It's the study of the way in which human beings are shaped by things that they don't see." And they say, "So how can I be a sociologist? How can I understand those invisible forces?" And I say, "Empathy. Start with empathy. It all begins with empathy. Take yourself out of your shoes, put yourself into the shoes of another person."
This talk is 18 minutes, and really helps me when I interact with others, be they family, patients, strangers. If you have a few minutes, visit "A Radical Experiment in Empathy." You will be enlightened.